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Modern policing needs modern technology according to a new report. Almost all of the first responders want improved access to crime and incident reporting that uses the reliability, security and resilience of the cloud software.
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Over half of them say that an integrated platform would simplify their reporting responsibilities.
The central theme of the report is that technology plays a vital role in public safety. It must be a part of all activity. The realization that the technology cannot be an add-on is a critical step forward for the entire sector.
The start of public safety agencies moving their computer aided dispatch (CAD), records management system (RMS) and analytics technology away from an on-premises solution was seen in 2022. Instead, they are moving towards cloud-native platforms where computing resources are all in the cloud.
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It is more difficult to justify the use of on-premises systems due to the Pandemic, an increase in weather emergencies and cyberattacks and associated security vulnerabilities. The report indicates that this is a welcome change, with over 1/3 of respondents saying that they must go to a physical location, such as a station house or office, to complete required paperwork instead of using cloud technology to complete these tasks.
The need for mobile phones has been accepted by the first responders. They rely on their devices for emergency dispatch software, capturing evidence and connecting with their colleagues and the community.
The new trend report underscores the desire of first responders to see an industry-wide change as moves to cloud native platforms accelerate for public safety organizations.
A national online survey of first responders was conducted by Propeller Insights.
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